It is always good to check the structure of your staff, because a job that worked 3 years ago may not work. Some other problems may be that there is currently a new program, too many employees are added to the staff who overlap, or another medical assistant or nurse.
One of the proposals is for each employee to register his work and the time spent starting and completing each activity. At the end of the week, add all the hours spent on each specific task. For example, if a nurse, a receptionist and a medical assistant all make referrals, count the number of hours spent after referrals. This will determine if the office has too many employees or not enough. It will also determine if one employee can, if possible, carry referrals, while other staff may focus more on other areas of their work.
Most offices find that reception work is usually understaffed. Answering phone calls, checking patients, checking patients, collecting money, entering data into a computer and holding meetings usually leaves only one or two people. Employees are usually invited to help each other when necessary, but each job should be detailed and specific, and each task should be one person with the utmost responsibility.
Another problem is overloading the phone. Consider adding extra hours of flexible planning to see more patients. Thus, employees will no longer work on the phone, and do not come to the reception, which means less income and more cost, because the doctor can not get money if they take care of the patients by phone.
Some insurers can be very difficult to work with. Think about how to get rid of these plans, if it requires a doctor more time and unnecessary documents. This will free up more time to fight the carrier for approving certain services or receiving payment from them.
It can be like musical chairs with patients, as they are waiting to be seen in the exam rooms. Use the color flag system in the door of the examination room to indicate when the patient is in the room and ready. You can also use a clip to indicate which room the doctor should enter. This allows patients and the time of their appointment to be more accurate.
